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Mate1 is closing it's doors in Europe as of May 25th, We've been very grateful to come along with you on your journey to find that special someone over the last 15 years and we hope to see you again soon!
What does this mean for my profile? All Mate1 profiles registered in the EU prior to May 25th, will be removed from the service and your data will either be removed completely or pseudonymized in our databases. Any subsequent attempts to access Mate1.
No new European profiles can be registered on the service as of May 21st, What about my current subscription? If you have not already received your refund, please allow business days for the refund to process before contacting our customer support team by calling Monday-Friday 9AM-5PM EST for assistance.
Is my data really gone?
Yes, all of your personally identifiable information including email, profile details, messages and other data will be pseudonymized or deleted on May 25th, We will retain purchase data for a period of six 6 months before removing this data to ensure all refunds, rebills and transactions are handled appropriately. I'm still getting notifications from you, how can I get it to stop?
If you are still receiving notifications from us, your profile may be located in the wrong area.
Please contact our Customer Support team to resolve this. Will you offer your services to Europe again in the future?
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